What is the job of the administrator in insurance companies and what are their duties? - CNN BLOG

What is the job of the administrator in insurance companies and what are their duties?


Jobs in insurance companies are generally divided into technical jobs, support jobs and control jobs (with the possibility of difference in job classification):

First: Technical Jobs:

These are the jobs directly related to insurance operations, including:

  1. IPO:

The business is divided into it according to the size of the company, the size of the business, and the diversity of activities. You may find an underwriting officer in some companies for each branch of insurance, and you may find a position of underwriting officer for some activities divided into many branches such as:

– Insurance offers officer or pricing officer.

-Surveyor (or risk assessor).

-Responsible for issuing insurance policies.

– Affiliation officer (this position is often found in insurance branches assigned to groups such as motor insurance and medical insurance).

-Responsible for renewing insurance policies.

– The contracting officer with service providers, the service provider’s network administrator, or the service provider’s relations officer (these jobs are often found in the medical and vehicle branches, where the service providers mean: medical facilities or auto repair shops) and these jobs often fall under the claims departments and not underwriting except We sometimes find it independent of both the underwriting and the claims.

  1. Claims:

Likewise, the business and jobs are divided according to the size of the company, the size of the business and the diversity of activities, in addition to whether the company carries out claims management work by itself or entrusts it to an external party (claims management companies), and among these functions are the following:

-Claims Officer.

-Claims Audit Officer.

– Approval Officer.

– Losses appraiser.

-Fraud Detection Officer.

  1. Reinsurance:

It is also divided according to the diversity and size of activities and businesses and may include the following functions:

-Reinsurance Officer.

-Optional Reinsurance Officer.

-Agreement Reinsurance Officer.

– Reinsurance underwriting officer (optional / consensual).

  1. Actuarial:

In most cases, the actuary’s job is considered one of the supervisory functions, but it has a direct relationship to insurance operations, and the actuary’s work is one of the work that needs a very high degree of competence, as one of the most important tasks of the actuary is to study the technical foundations on which pricing and calculating the technical provisions and the extent of Its relevance and its impact on a company’s financial solvency, and actuaries are divided into:

– Affiliate actuary (performs actuarial work for one insurance company only).

-Independent actuary (doing actuarial work for several companies).

  1. There are some other jobs that fall under insurance operations, but they may not be singled out with special names and may be included under other jobs, including:

– Quality Management Officer.- Development and Research Officer.

-Organizational Development Officer.

-Product Development Officer.

-Internal Controls Officer.

-Coordination Officer.

– and others.

Second: Supportive Jobs:

They are the functions that support the completion of insurance operations, and it includes sales and marketing, financial affairs, administrative affairs, human resources, legal affairs, and here are the functions that may fall under each of them:

  1. Sales and Marketing:

– Sales Officer.

-Point of Sale Sales Officer.

-Brokers Sales Officer.

-Agents sales officer.

-Government Sales Officer.

-Important Accounts Sales Officer.

-Telephone sales official.

– Marketing official, advertising official, publications and flyers official.

-Distribution Officer.

-Customer Relationship Officer, Customer Service Officer.

-Customer Service Call Center Officer.

-Complaints Management Officer (and this position may be included under legal affairs, considering that it is the last link in customer service before resorting to arbitration or court).

  1. Financial Affairs:

– Accountant.

– Financial Analyst.


-Financial auditor, auditor.

-Financial Collector.

-Treasury official.

-Investment Officer.

-Asset Management Officer.

  1. Administrative Affairs:

– government relations.

– exported and imported.


– Drivers and mail.

-Cleaning and catering.

– Maintenance.

– Basic and office equipment.

-Flight and hotel reservations.

  1. Human Resources:

– recruitment.

-Training and qualification.

– Personnel.

-Employee benefits.


  1. Technology Information:

-Information systems programmer.

-Software and Information Systems Technician.

-Information Systems Analyst.

-Hardware technician or computer technician.

– network technician.

– Website management official.

– In charge of electronic operations management.

  1. Legal Affairs:

-Complaints and claims.

-Collection of the semi-bad debts and the amounts due.

-Legal advice, drafting contracts and documents.

  1. Governance Affairs:

– Secretary of the Board of Directors, Secretary or General Secretary.

-Sub-Committees Secretariat.

– Secretarial and office directors of the Chairman and CEO.

Third: Control Jobs:

  1. Risk management:

-Risk Management Officer.

-Operational Risk Management Officer.

-Non-Operational Risk Management Officer.

  1. Regulatory oversight and compliance:

– Regular or compliance monitor.

-Assistant System Monitor or Compliance Monitor.

– Supervisor of regulatory and compliance supervision.

-Money Laundering Reporting Officer, Anti-Money Laundering Monitor.

  1. Internal Audit:

-Internal Audit Officer.

-An internal audit officer for operating procedures.

-An internal audit officer for financial affairs.

-An internal audit officer for IT affairs.

-An internal audit officer for non-operational procedures.


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